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Privacy Policy

Privacy Policy – At a Glance

At Click Backdrops, we respect your privacy and only collect personal information that’s necessary to run our business and deliver your orders.

When you use our website, create an account, place an order, or contact us, we may collect details such as your name, contact information, delivery address, and order information. Payments are handled securely by trusted payment providers (including Superpayments, PayPal, Klarna, and card processors) – we never store full card details ourselves.

We use your information to:

    • Process and deliver orders
    • Provide customer support
    • Send order updates and essential service messages
    • Improve our website and customer experience
    • Send marketing emails if you’ve chosen to opt in

We use cookies and similar technologies to make our website work properly and to understand how it’s used. This includes tools like Google Analytics and Meta Pixel, which only operate where permitted by your cookie choices.

We share your data only with trusted partners who help us run our business such as delivery companies (Royal Mail and DHL), payment providers, website services (WooCommerce), and email marketing (Klaviyo). We never sell your personal data.

You’re always in control. You can access, update, or request deletion of your data, and you can unsubscribe from marketing at any time.

If you have questions, contact us at [email protected]

Privacy Policy in Full – Click Backdrops

Last updated: 14th January 2026

This Privacy Policy explains how Click Backdrops (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website, place an order, create an account, contact us, or sign up to marketing.

If you have questions about this policy or your data, email [email protected].

1. Who we are

Click Backdrops is the “data controller” for the personal data collected through our website.

Contact details:
Click Backdrops
Address: Unit F, Penfold Trading Estate, Imperial Way, Watford, WD24 4YY
Email: [email protected]
Website: clickbackdrops.co.uk

2. What personal data we collect

We collect information in these categories:

A) Information you give us
      • Name, billing address, shipping address
      • Email address, phone number
      • Account login details (if you create an account)
      • Order details (items purchased, delivery notes, returns/refunds)
      • Messages you send us (contact form/email)
B) Payment and transaction information
      • We do not store full card details on our servers.
      • Payments are handled by our payment providers, who process your payment details securely.
C) Information collected automatically
      • IP address, device type, browser type
      • Pages visited and actions on the site
      • Approximate location (based on IP)
      • Cookies and similar technologies (see Cookies section)

3. How we use your data (and our legal bases)

We only use your data where we have a lawful basis under UK GDPR.

To fulfil orders and provide services (Contract)
      • Take payment, process orders, and deliver products
      • Send order confirmations, shipping updates, and service messages
      • Provide customer support and manage returns/refunds
To run and protect our business (Legitimate interests)
      • Keep our website secure and prevent fraud
      • Maintain records, troubleshoot issues, and improve the site
      • Understand how customers use the website (where allowed by cookie settings)
To meet legal obligations (Legal obligation)
      • Accounting and tax requirements, and other compliance duties
For marketing (Consent / Legitimate interests depending on method)
      • Send newsletters and offers via email (usually consent/opt-in)
      • Show ads and measure performance (only where permitted by your cookie choices)

You can opt out of marketing at any time (see section 8).

4. Who we share your data with

We only share data where necessary to provide our services, process payments, ship orders, or run our business.

Service providers we use
      • Website & store platform: WordPress / WooCommerce
      • Email marketing: Klaviyo
      • Payments: Superpayments, PayPal, Advanced Card Processing, Klarna, and other credit/debit card payment services enabled at checkout
      • Shipping & delivery: Royal Mail and DHL
      • Analytics & advertising (cookie-controlled): Google Analytics and Meta Pixel
We may also share data with:
      • Professional advisers (e.g., accountants, insurers, legal advisers)
      • Authorities if required by law, regulation, or to protect our rights
      • We do not sell your personal data.

5. International data transfers

Some of our providers may process data outside the UK (and/or EEA). Where this happens, we use appropriate safeguards (such as standard contractual clauses and UK addendum) to help protect your data.

6. How long we keep your data

We keep personal data only as long as needed for the purpose it was collected.

Typical examples:
      • Order and invoice records: usually kept for up to 6 years for UK tax/accounting requirements
      • Account details: kept while your account remains active (or until you request deletion, where applicable)
      • Customer support messages: kept as long as needed to resolve queries and maintain records
      • Marketing subscriptions: kept until you unsubscribe (and we may periodically clean inactive contacts)

7. Your rights (UK/EEA)

You may have the right to:
      • Access the personal data we hold about you
      • Correct inaccurate data
      • Request deletion (where applicable)
      • Restrict processing in certain situations
      • Object to processing (including direct marketing)
      • Data portability (in some cases)
      • Withdraw consent (where we rely on consent)

To exercise any of these rights, email [email protected].

You also have the right to complain to the UK regulator, the Information Commissioner’s Office (ICO).

8. Marketing choices

If you opt in to marketing, you can unsubscribe at any time by:

Even if you opt out of marketing, we may still send essential service emails about your orders or account (e.g., order confirmations and shipping updates).

9. Cookies, Google Analytics, and Meta Pixel

We use cookies and similar technologies to:
      • Make the website function (essential cookies)
      • Remember preferences and improve your experience
      • Measure website performance using Google Analytics
      • Support advertising measurement and remarketing using Meta Pixel

Where required, we will only run non-essential cookies (including analytics/marketing cookies) after you’ve given consent via our cookie banner/settings.

You can also control cookies through your browser settings.

Cookie Policy: Read our cookie policy here

10. Security

We use appropriate technical and organisational measures to protect your data. However, no system is completely secure, so we cannot guarantee absolute security of information transmitted online.

11. Children

Our website is not intended for children and we do not knowingly collect data from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The newest version will always be published on our website with the “Last updated” date.