Refund Policy

Click Backdrops Refund, Returns & Replacement Policy

Unless otherwise required by applicable law, all Click Backdrops orders are final once placed and are not eligible for cancellation, refund, return or exchange due to a change of mind.

This includes standard backdrops, made-to-order products, custom and personalised backdrops, clearance products, promotional packages and pre-ordered backdrop packages.

Pre-Orders & Backdrop Packages

All pre-orders and backdrop package purchases are considered confirmed purchases from the point the order is placed and, subject to any cancellation rights that cannot legally be excluded, are non-refundable regardless of whether the individual backdrop designs have subsequently been selected.

When purchasing a pre-order or package, the customer is purchasing and securing the package, promotional offer and/or associated discounted pricing at the time of purchase. Selection of the individual backdrop designs at a later date forms part of the fulfilment of that existing order and does not constitute a new purchase.

Choosing not to select your backdrops, delaying your selections, changing your mind or deciding that you no longer require the products does not, in itself, create a contractual right to cancel the package or receive a full or partial refund.

Where a package allows backdrop designs to be selected at a later date, the customer remains entitled to make those selections in accordance with the terms applicable to the package purchased.

Custom & Personalised Products

Products manufactured to a customer’s individual specifications, including custom artwork, personalised designs, non-standard specifications or other genuinely bespoke products, cannot be cancelled, returned or exchanged for change-of-mind reasons where the applicable law permits this exclusion.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, defective or materially different from what was ordered, please contact Click Backdrops promptly and provide clear photographic evidence of the product, the issue and, where relevant, the packaging.

Where packaging is visibly damaged upon delivery, please report this to the courier wherever reasonably possible and photograph the packaging before disposing of it.

Once the issue has been verified, Click Backdrops will provide an appropriate remedy, which may include repair, replacement or refund as required by applicable law.

This policy does not cover damage caused after delivery through incorrect handling, installation, storage, misuse, accidental damage or normal wear and tear.

Your Statutory Rights

Nothing in this policy is intended to exclude, restrict or affect any statutory rights or remedies that cannot legally be excluded under applicable law.